Contact Us

Questions about an order, a delivery, an age grade or a toy's safety documents? Send them here. We answer every message within one business day, Monday to Friday.

We are happy to help with orders, returns, age grades, safety certificates and personalization.

  • Email: hello@pineandpip.com (we reply within 1 business day, Monday to Friday)
  • Phone: +1 (323) 990-0046 (Monday to Friday; email is the fastest way to reach us)
  • Business: Pine & Pip is a store name of Emberline Works LLC, a Michigan limited liability company
  • Registered office: 2222 W Grand River Ave Ste A, Okemos, MI 48864, United States

For a return, include your order number. For a safety concern, put "Safety" in the subject line.

Send us a message